Shipping policy

At GiftMySocks, we believe every great pair of socks deserves a smooth and reliable delivery experience. Whether you're shopping for everyday essentials, playful patterns, or thoughtful gifts, we're committed to getting your order to you with care.

Our Shipping Promise

We aim to make shipping simple, transparent, and affordable.

Every order is prepared with attention to detail, so you can shop with confidence and know what to expect.

Our goal is to provide clear delivery estimates, reasonable shipping costs, and helpful customer support throughout your shopping experience.

1. Processing Time & Shipping Fee

Each order is reviewed and prepared before shipment.

Order Processing Time: 2–4 business days after payment confirmation.
Peak Seasons: During holidays or promotional events, processing may take up to 5 business days.
US Standard Shipping: $5.99 for orders under $45.
Free US Shipping: Available on orders of $45 or more.

The free shipping threshold is based on the eligible order subtotal after discounts and before taxes and shipping charges.

Shipping rates for destinations outside the United States, where available, are calculated at checkout.

Business days exclude weekends and applicable public holidays.

2. Estimated Delivery Times

Delivery times vary depending on the destination and local shipping conditions.

Region	Estimated Transit Time
United States	10–15 Business Days
Canada / UK / Australia	11–16 Business Days
Other Supported Destinations	15–20 Business Days

Please note:

Delivery estimates begin after your order has been processed and shipped.
Processing time is separate from shipping transit time.
International delivery is available only to destinations supported at checkout.
Delivery times are estimates and are not guaranteed arrival dates.

Delays may occasionally occur due to weather, customs clearance, carrier disruptions, holidays, or other circumstances beyond our reasonable control.

We recommend ordering early when purchasing socks for birthdays, holidays, or special occasions.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number, when available.

Tracking Updates: Please allow 1–3 business days for tracking information to become active after the shipping label is created.

If your tracking information has not updated, please check again later or contact our customer support team for assistance.

For tracking inquiries, contact support@giftmysocks.com and include your order number.

4. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless these charges are explicitly included or collected at checkout, customers may be responsible for applicable import duties, taxes, and customs fees.

Customs clearance procedures may also affect delivery times.

If you have questions about international shipping or potential import charges, please contact us before placing your order.

5. Order Changes & Cancellations

We begin preparing orders as quickly as possible.

If you need to update your shipping address, change an order, or request a cancellation, please contact us at:

support@giftmysocks.com

Please submit your request as soon as possible, preferably within 12 hours of placing your order.

We will do our best to accommodate requests before fulfillment begins.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

For orders that have already shipped, please refer to our Return & Refund Policy for available options.

6. Lost or Damaged Packages

Your satisfaction is important to us. If there is an issue with your delivery, our team is here to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email us at support@giftmysocks.com.
Include your order number and clear photographs of the issue, where possible.
Our team will review your request and arrange an appropriate resolution, such as a replacement or refund.

We encourage customers to report delivery issues promptly. This does not limit any rights available under applicable consumer protection laws.